***PLEASE READ BEFORE ORDERING****
***Please allow at least 14 business days for processing and 1-3 business days for shipping***
HOW IT WORKS:
1. Read all the details thoroughly
2.Select the type of tumbler you'd like
3. Choose what color glitter you want the top and base of the tumbler to be
4. Email your pet photos to info.blacksheepcreations.com
Snow globe tumbler is only available in 20oz. and 30oz. It is the only style that includes liquid on the inside walls of the cup. All other types of tumblers do not include the liquid. Snow globe tumblers are NOT insulated.
Pawprints and other colored sequins are added to the liquid in the snow globe tumbler.
Pet names can be added to each picture. Just make sure to specify what name goes with what picture.
Lid is included
Top and bottom glitter color can be customized.
All tumblers are sealed with an FDA approved clear epoxy, leaving a smooth and shiny finish.
Once you have placed your order, it is immediately placed in our production queue. At this time, NO cancellations can be made. By placing your order, you have read AND agreed to the listing details and store policies.
Our business logo and care instructions are placed on the bottoms of ALL cups and tumblers.
-DO NOT soak
-DO NOT drop
-Hand wash only
-DO NOT microwave
-DO NOT leave in extreme temperatures
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
We gladly accept custom/personalized items. Just send us a message or an email and we'll work together to create something amazing! PLEASE double check that your personalized information is correct because once it is purchased it CANNOT be cancelled,returned, or exchanged. ALL SALES ARE FINAL.
Drinkware and Glassware items should NOT be put in the microwave or dishwasher. They should be hand washed and NEVER be soaked. Any drinkware that is epoxied should NOT be left in extreme temperatures such as a hot car.
Rolling trays and ashtrays should NOT be put in the microwave or dishwasher. They should be hand washed and NEVER be soaked. If they need to be washed, do so with mild detergent and a soft sponge and pat dry.
If you receive your item and it is damaged in any way (i.e. rips, broken glass, tears), please notify us within 24 hours of delivery. Don't fret! Remember, since your items were shipped priority, they are insured up to $100. Just send us a message with a picture of your damaged item(s) and we'll file a claim for you. Only items damaged during shipping can file a claim. Your item(s) will not be refunded. You will instead be sent a replacement, free of charge.
Glassware, rolling trays and some wall decor are processed within 14-21 business days.
Please check individual listings to find out their processing and shipping times.
Items shipped priority through the Unites States Postal Service (USPS) will be shipped within 1-3 business days and are insured up to $100.
Items shipped first class through the United States Postal Service (USPS) will be shipped within 2-5 business days.
Your tracking number is sent to you in your shipment notification. We do recieve the same information as you do, therefore there are no different tracking numbers. Please be mindful that USPS may be running slower due to COVID.
We ship Monday-Friday, except for calendar holidays.
ALL items are shipped through the United States Postal Service (USPS). A tracking number will be sent with your shipping notice.
PLEASE NOTE that we have no control over shipping delays. Once the item is shipped, you will be responsible for tracking your own package.Your tracking number is sent to you in your shipment notification. We do recieve the same information as you do, therefore there are no different tracking numbers. Please be mindful that USPS may be running slower due to COVID. After the item is shipped, it is out of our hands; we are not responsible for lost/stolen packages or shipping delays. Any issues you have after shipping must be taken up with the United States Postal Service (USPS).
If your package is returned to us by the post office, YOU are responsible to pay for it to be shipped again. The returned item(s) CANNOT be refunded regardless if you choose to reship the item or not.
If you happen to have an issue with your item i.e. trouble with a decal or a broken item, please know that we are always happy to help you with the problem. Please contact us via the website messages or by email at firstname.lastname@example.org. We try to answer messages within 2 hours of receiving them. Please be aware that if you are to give a 2-star review or lower BEFORE you reach out to us, no refunds will be given.
Please make sure that your address is correct before you order. We are not responsible for knowing your correct address. If your order is delivered to another address because you failed to check that your information is correct, you will have to pay for both a replacement item and for shipping